Social Media has more tools than many of us realize. We've talked about a lot of them here in our blog, and enjoy using them for our own company. IGTV - Instagram TV - is one of the last platform resources that we have yet to talk about!

We have talked in-depth and at length about using social media platforms and their analytical tools to your business' advantage. There are so many different and unique ways of using social media to your advantage, as long as you know what all they offer and you're brave enough to take the leap to implement them. There is one aspect that we haven't jumped into yet, and that is Instagram TV - or IGTV. We aren't sure about you, but when IGTV became popular and prevalent in our Instagram feeds, we kept thinking it was HGTV. Which was perfect because we love those creative shows! Who doesn't want to spend hours watching a show about tiny homes?! But, no. This is a new tool all on its on that one of our favorite social media platforms is now offering to its users.

IGTV videos are different from your stories and highlights on Instagram and they are different from going live on Facebook. You can use it as a stand-alone application or through Instagram itself. It allows you to make much longer videos than what your feed or highlights allow in one video. You can make videos that are up to 15 minutes long! You are also able to have verticle and horizontal videos when you use IGTV, which is exciting for viewers and users alike. Unlike your Instagram highlights, these videos will appear in your feed, just like they would if you posted a picture or video. If you want, they can appear in your story highlights as well. With this new advantage of having longer videos and another tool to use on Instagram, there must be an advantage available to your company by using this new tool, right? That is what we are going to be discussing in this next two-part blog. According to Instagram, they estimate that by 2021 mobile video will make up 78% of all total mobile traffic. Younger audiences are now being drawn towards these more amateur viral videos than more professional and polished ones. Just with that information alone, you can only imagine what power IGTV could hold your business and its growth.

One of the many reasons why we love IGTV is that it allows the user to reuse and repurpose already created content on a whole new platform. Just seeing your already created content in a whole new light can make such a huge difference! You can now show your videos in much bigger and vertical fame, giving your followers a much bigger and in-depth view of what was created. It also gives you another platform to post your YouTube videos. Before the introduction of IGTV, you could only give a small teaser preview of your videos on Instagram. Having 15 minutes to play with is huge! Gone are the days of the call to action of asking your followers to visit your YouTube channel! As important as we consider calls to action, we recognize that social media users want to stay on one platform at a time. Hopping from platform to platform can lead to a loss of interest or not following through. Having the video right there guarantees a much higher rate of views. Also, if your Instagram audience is much bigger than that of your YouTube channel, a brand new audience will now be introduced to excellent already made content. You also don't have to worry about your Facebook live posts getting lost or only being seen by a limited amount of your followers. This can be a new home for them as well, along with any videos or interviews you made for your blog or advertisement purposes. Plus, it helps your videos stay organized while maintaining a professional look within your Instagram feed.

Have you started to use IGTV in your own business workflow or platform? Have you been having fun with so much freedom at your fingertips? Let us know! We want to know what you think of this extended and exciting arm of Instagram. Make sure to follow up with the second half of this blog the next time we post, we can't wait to share more wonderful information about IGTV with you!

Chatrooms and Instant Messanger dominated the early years of the internet and created some incredible connections. They also created some very dark and dangerous moments. With Facebook constantly evolving and the need for a connection with others becoming more important, are we seeing the rebirth of a safer forum space online?

Remember the very first time you joined Facebook? You were able to connect with your friends and family members as you were heading off to college, staying in touch with friends at the moment, or reconnection with friends and relatives you might not have seen in over thirty years. Facebook, despite its sometimes challenging marketing systems and the roadblocks it places on small businesses, can be an amazing tool. Through the pandemic, we have seen this even more so. While we were at home we were able to see the news, see our friends, shared truths, shared things that made us laugh, and shared things we believe in. There is a reason why Facebook is such a successful platform and why Mark Zuckerburg has become the businessman he is today. From its humble beginnings in 2004 when we were all friends with Tom Anderson (please look that up if you don't remember) to now employing over 48,000 people, the way Zuckerburg intended communities and gathers to appear has evolved into something much different than planned. In this blog, we will be discussing how Facebook groups could be bringing back the culture of forums, and if this is a positive thing or not.

Groups are something that has become such an integral part of Facebook, to not be included in one is strange. According to The Atlantic, more than 400 million Facebook users are involved in a group of some kind. This popularity has lead Mark Zuckerburg, the creator and founder of Facebook, to start focusing entirely on Facebook groups. His goal, reports The Atlantic, is to create a small network of communities that would be the equivalent of a "living room" letting you interact with anyone you want on the popular platform safely and privately. But, there is more to Facebook than just your traditional Facebook groups. There is also another very popular platform on Facebook, similar to groups, that is dominating its servers. This is called the tag group. You will see these tag groups appear as bold catchphrases or sayings that are tagged in the comments of any picture, post, or video on Facebook. These tag groups can be about or linked to any catchphrase, saying, or any idea possible. Once you join them, a tag group is similar to a subculture. It can be used in a positive way to combat ugliness found on Facebook and can bring you together with likeminded individuals. You can thank these tag groups for supplying you with tons of random memes, strongly opinionated posts, and videos from strangers that you might love seeing on your feed - or not! Facebook is home to thousands of these tag groups. Some view them as a great place to safely share your option, while others are now viewing them as new ways to be a bully, according to Intellectual Takeout.

Although you might not be a huge fan of some of the content that appears on your page when you purposefully or even accidentally join a tag group when you find one that's perfect, you find a welcomed escape from the internet world around you. You are seeing what you want to see, and you're able to share and talk about your options with other liked minded individuals, more often than not, in a very safe way. Does this ring a bell to you? Sounds like the early days of chat rooms and forums! You can use these groups to your advantage, tagging them in the comments of a post so those in your tag group can see it, providing a laugh or support from another group member to prove a point. According to The Atlantic, these tag groups offer a sense of comfort and can allow you to meet like-minded people in a safe zone, getting rid of the bad reputation that chat rooms carry when it comes to meeting people. They allow you to take comfort in knowing the bonds you're creating are with individuals who share a core understanding because you both go looking for the same things. It's what brought you to this group. Chat rooms are open ground for anyone to walk in and take advantage of someone because the only thing they have in common is the chat room they both logged into.

It looks like, even though the platform is very successful, Facebook is not connecting to the popularity of these tag groups. They aren't as supported as users might suspect them to be, especially since so many of the platform users are now apart of tag groups. Facebook has recently gone after meme tag groups for too much activity, making groups impossible to find or even deleting them. With such a huge part of the Facebook world being edited, affected, and changed - what could this mean for those who love these groups and have depended on them during the pandemic? We are also interested to see if these tag groups are going to be recognized as regular groups are if their popularity continues.

There is still another side to the tag group. As good as they might sound, you might want to take them with a grain of salt. As much as we love a great tag group that supports equal rights, funny animal pictures, and positive quotes to get your day started, there are just as many tag groups that support some very questionable, hateful, and potentially violent ideals as well. It's connecting people who believe in anything and everything. Could this be a positive thing? Is that why Facebook is wanting to create their own versions of groups and tame the rampant growth of tag groups? It looks like the future will be the one to decide that! What do you think? Do you feel that tag groups are harmless, annoying, or something that needs to be paid attention to? Comment below and let us know what you think!

We promised more information on the importance and joys of adding Facebook Stories to your workflow, and so we are going to deliver!

Hello again, sweet Summerville! Welcome back. We hope you and yours are staying safe and healthy. Keep washing those hands and practicing social distancing! If you have the chance, we also encourage you to support local businesses as much as you can right now. So many of the staples we love that are Summerville through and through need your love and support. Get carry out, pick up some coffee, and visit your favorite local artist's websites or Etsy pages! Every little bit helps right now, and we encourage you to pay it forward. If you'd like some recommendations about some of our favorite local businesses, please don't hesitate to reach out to us! We have been enjoying our fair share of our favorite Summerville things thanks to delivery and pickup!

Now, let's jump back into some work. Our last blog kicked off our blog series discussing the importance of Facebook Stories. We just had so much to share - we couldn't limit it to just one post!  Even though we are all smartly practicing social distancing, one of the many ways we can all stay connected is social media. We can stay close and remain in contact with as many people as our hearts desire thanks to social media. This is why it is so important. You can remind your audience that you're still here, you still care about how they're doing and that you and your company will still be here when all of this is finally over

YOUR CUSTOMERS; THEIR NEEDS
We've touched on the topic of customer experience and service multiple times throughout our blogs in the last few months. The importance placed upon it needs to become one of your top priorities. Good customer service is one of the top digital trends for 2020. How to listen and connect with your clients needs to evolve and grow over time. We love being heard, and we all love when our opinion is valued and listened to. Stories, videos, and going live on Facebook gives your client an in-person opportunity to give and voice their opinions. It opens up the floor to more of your followers to join in on the conversation and to agree and disagree with their peer's needs or opinions in a safe and productive environment. Take what your followers say to heart. If they aren't opinions or needs that you feel are in your companies best interest, that's ok. But acknowledging them means a lot to your customers. You can create images and stories to hype up announcements, new products, sales, and exciting events they can all attend - either online or hopefully soon, in person. When you go live on Facebook, you can see the comments your follows are making in real-time and you can physically respond to them. What an instant connection! You can answer questions, solve issues, express gratitude, and connect with your audience in real-time. This frees up time that you would be spending answering these questions and concerns via email or phone call, allowing you to get back to work.

ANOTHER CHANNEL
Being consistent is an excellent tool in branding and leading a successful company. Being consistent creates a subconscious connection between you and your clients and a sense of safety and trust that they can depend on. But, that doesn't mean that everything you post has to be the same. This can draw more of your follows to check out other platforms that you run your social media on, and is another tool you can use to get your customers excited. For example, you might only make announcements about new products, deals, and giveaways on your Facebook stories. But, you hint on all of your social media platforms that to view and learn about these announcements you have to view it on Facebook stories. This can then bring your Instagram or other platform's audience to your Facebook page and vice versa. This is a great way to cross-promote your social media platforms and to keep up traffic to all of your pages. Also, different audiences prefer different types of social media platforms. When creating any story, tailor them to the platform and the audience that prefers it. Not only are you speaking to your audience through your Facebook videos, but you are also speaking to a very specific group and demographic.

IT'S ALL IN THE TIMING
Just like Instagram, Facebook Stories live right at the top of your followers' Facebook feeds. They are the first thing that pops up once the app is loaded on their phone or computers. Staying at the top of their page and in their minds' eyes is very important and effective for your business. This is very similar to putting in the much needed time for SEO and getting your company in the top few results in Google searches. This is why you need real and in the moment, not perfect, videos. The more honest they are and the more you draw in your audience, your stories will remain in a consistent spot in their feeds.

Are you getting excited about the potential Facebook stories can bring to you and your company? We hope so. Even if you're still a bit skeptical, now is a great time to try out the many features Facebook stories can give you. Have fun, be bold, and be honest. Your audience, customers, and fans love and support you for a reason. Let that reason shine through your posts! Don't let your audience forget about you, and don't forget about them. We hope you're doing well, Summerville. We miss seeing you and look forward to enjoying our town together very soon. Stay safe, stay smart, and stay home!