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Dealing with spam comments on any platform of your online presence is sadly a very common thing that almost everyone deals with. In part three of this blog, we are going to be talking about how to deal with spam comments on your social media pages!
Hello readers and hello to our fellow Summerville businesses, residents, and friends! Welcome back to the Creative Consulting blog! We hope business is going well for you, and that you're working towards reaching your end of the year goals one day at a time! If you're not quite there yet, ask yourself what might be going on or getting in the way. One of the most overlooked things that can turn your business around is your social media presence. First of all, do you have any? Is your website skillfully designed and easy to navigate? Do you regularly post to your social media pages, do you respond to comments, emails, and direct messages promptly? Do you actually work on your SEO and Google ranking? If you answered no to any of those questions it might be time to reach out to us at Creative Consulting to help give your website a little TLC and truly give you the power that social media can provide. It's what we do, and what we are passionate about. We are also constantly dedicated to learning more about the social media industry to be up to date as much as possible to help our clients stay above and beyond their competitors!
In part one of this blog series, we began talking about the impact spammers and hackers have on your social media and internet presence and focused on how to deal with them in blog comments. Today, we are going to be discussing how to deal with spam comments and potential hackers on your social media platforms. While so many think that spammer comments and posts on your social media can just be ignored and buried by other comments, it is not a situation to be ignored or a time to hope that they won't be seen. These comments, posts, and the presence of spam comments can be very dangerous and damaging to your company and your brand. Remember, social media can be an incredibly powerful tool for your company; it can help build it up or spammers can help tear it down in an instant. They come in the form of fake accounts, spamming comments filled with hashtags, links, and one too many emojis, and direct messages that are not welcome. It takes time to deal with all of this, but it is well worth it to avoid any malicious intent or harm to your accounts or your actual trusted followers.
Taking responsibility against these spammers and bots is a responsibility that comes with having your business online. These are just a few of the tips available to you to help combat these issues. If you've come to the end of the road with these tactics, there are many others out there. Remember too, having an active social media account and monitoring your pages can help cut down on these malicious and annoying attacks. Active accounts can help you remain creditable and keep you in contact with your customers and target audience. While it might seem tedious, please believe us when we say that these actions are worth it. If you're having these issues or if you have any questions or concerns, please don't hesitate to reach out! Until next time, stay safe and caffeinated Summerville!
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Get to know the hilarious, hard-working, and creative individuals that make up the Creative Consulting family one blog at a time.
Hello, Summerville! Welcome back to the blog writer's desk! Our whole team hopes this blog finds you happy and well where ever you might be. I personally hope that you are relaxing somewhere comfortable, with a view from your favorite spot in your home, or sitting in one of your favorite places in our beautiful town of Summerville. Even though we've had a lot of rain recently, it's helping keep the grass greener longer - and have you been paying attention to the clouds when these storms roll in? There is always a set of silver linings with every season, and through this tumultuous year, I have personally been trying to find as many as possible. What have you been doing this week to find your silver linings? Sometimes it's hard to do that, I understand. When it's hard to do that in my personal life, I try to focus on the silver linings in my day to day work life. One of the biggest ones is that Creative Consulting has been such a constant through a year that you can't count on what might happen in a few minutes, let alone a few days. I have never been more thankful to work for a company that can be just as successful when we are working in the office as we are remote. Thanks to the wonders of Google Meetings, Email, and Hubspot (if you don't know what that is - it's an incredible tool for your company, so look it up!) we were able to adjust quickly to our first shut down. Once we were back in the office, it was like we had just seen one another the day before. That comes with working with such a great team. Being supportive, helpful, and available to one another has also made this year so successful. My silver lining this week is having the chance to go to work, work with such a great group of people, and continue the forward motion in the growth of Creative Consulting.
Welcome back as well to our second to last (gasp!) team feature. Thank you, dear readers, for following along with this journey. While I only have four more blogs left to write for Creative in what's left of 2020, I am excited to come up with my next blog series for 2021. Make sure to enjoy these last few blogs and check-in with what wonderful things will appear next year. I have already started to brainstorm, and I am getting so excited. This spotlight is very unique because I have the pleasure to introduce you to an amazing team member who virtually started the same day that I did. We were both originally hired to be content creators for all of the social media clients, the only difference between the two of us is that she had more social media clients while I had some social media clients and all of my blog clients. I look back and think about those first few weeks we spent together; helping train one another, our first few Monday morning team meetings, and our first Creative birthday. We might have been working together and for Creative for five or six weeks, and we were already helping set up Creative's 5-year birthday party. It was such a whirlwind; we were meeting people who had supported and cared for creative since the very beginning, meeting some of our clients face to face and the FOOD was amazing. That was my first true introduction to the incredible food and sweets that are made right here in Summerville, and even now almost a year and a half after that party, I still look back and crave the finger food and the personalized cookies we nibbled on that night. What is so special about this young woman, is that from the moment we started working with one another, we formed an instant friendship. We started as easy-going coworkers who loved having their desks right next to each other. Now, we have formed a deep bond and friendship that I wouldn't trade for the world.
It is my honor to introduce you to Rebekah McCubbins, the other half of the content creation team. Together with Kelsay, they make sure that hundreds of content posts go out every month. She is incredibly passionate about what she does, about her community, and her family and friends. I feel like every time Rebekah and I work together, she is teaching me about something incredibly important happening in the world, in pop culture, or telling me about an incredible recipe she made for her and her husband the other night. (I am still hoping to try her chickpea curry someday soon!). I love learning about new music, new artists, new companies, new restaurants from her. She is always five steps ahead of me in knowing the coolest and latest trends, and I am so thankful that she keeps me hip and cool. She is also just an incredible source of joy, putting the two of us together can be dangerous - especially during our Monday meetings. You get us going and we can interrupt and pause a meeting in a fit of giggles. I have loved working next to her from our very first days of work. A day hasn't gone by where she didn't ask or offer her support or help before she left for the day, checked in with how I was doing, or asked about what projects I am working on. Get yourself a co-worker who loves and cares as Rebekah does, and you'll understand how lucky you are once you do! Let's meet Rebekah, shall we?
How long have you been working at CC:
A little over a year!
How did you hear about the positions:
I stumbled across the position on Facebook and filled out the application. I didn't think I would get an interview, and I definitely didn't expect to get the position!
What do you do for CC:
I write social media content and manage the social media accounts for some of our clients.
What is your favorite part about working for CC:
Collaborating with the most talented people! Everyone here blows me away daily with their creativity.
What have you learned since you worked at CC:
It sounds cliché, but I feel like I learn something new every day. I think the biggest thing is that Stephen and Meg have been super transparent about the business side of CC, and that has allowed me to learn so much about business!
What is your favorite part of your workday at CC:
Any time that I get to collaborate with the amazing creatives I work with! Everyone here at CC is so sweet and so talented, and I love working with them.
Favorite memory at CC so far:
A little while after I started at CC, we hosted a 5th-anniversary party for the company. It was such a fun time! I got to know my still-new coworkers better and met some of the incredible business owners from around the Lowcountry.
Favorite Summerville Small Business (besides CC):
There are so many! I love the chai latte and baked goods at Coastal Coffee, the candles at ETC, and the macarons at Swank!
What is your educational background:
I majored in English and History and minored in Religion. I finished my Bachelor's degree at UofSC in 2019, and I plan to continue my education in English and get my doctorate in the future.
What are your hobbies:
Reading, Cooking, Embroidery, and Video Games!
What is your favorite book, color, song, movie:
Book: I've read so many that it's impossible to narrow it down to one, but a book I recently finished and loved is The Weight of This World by David Joy. It is a beautiful, haunting story that sheds a light on the reality of poverty in the South. I highly recommend his books!
Movie: V for Vendetta, The Princess Bride, and The Devil Wears Prada are all amazing, and I've recently become obsessed with Midsommar and The Day Shall Come!
Song: Right now I really love Water Me by Lizzo, but there are truly way too many I love!
I was homeschooled all the way until I got to college.
I am currently working on a set of small embroideries of sushi.
I have strong opinions about practically everything, especially the Oxford comma.
Thai food, soul food, and sushi!
Favorite Restaurant in Charleston/Summerville:
I love Pad Thai 1. They're right around the corner from our office, they're so sweet, and the food is delicious. I also recently discovered Alicia's Soul Food, which makes the BEST mac and cheese I've ever tasted!
Favorite things to do in Charleston/Summerville:
Shop, eat, and spend time with family and friends!
Reading this interview, you can just feel Rebekah's kindness, good heart, and passion. Reading back through this, it was even more of a walk down memory lane. Ironically, she and I had very similar experiences with our applications and first interviews. We both applied on Facebook and didn't think we'd get an interview. With my background in performing, I am so used to sending in my resume and information and not hearing back, so that's kind of what I expected. Thankfully, Stephen and Meg had a much different plan for both of us. We were also both so convinced that we tanked our interviews, but Meg and Stephen had a different idea about that as well, thank goodness! I am so excited to see what other incredible things Rebekah is going to do with her time working with Creative and in every venture of her life. Spoiler alert, I have seen sneak previews of her sushi embroideries, and they will make you crave a California roll they're just so incredible! Many thanks to Rebekah for taking the time for letting me interview her, and for sharing these wonderful insights about her and her time with Creative. I have loved sharing this with all of you. Coming up in December, readers, you will get to read the last team feature (until new team members join us!), which will be the blog writer's interviewer herself! Until next time Summerville, find the silver lining in your life, and stay caffeinated!
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We are finishing up our blog series on the best ways to handle negative social media comments. We know it's a difficult situation to deal with, but with enough preparation, you can be ready to handle anything!
Hello, Summerville! Welcome back to part two of our blog about handing negative social media comments. We hope that part one of this blog gave you a good basis for how to move forward if you are faced with this issue. As we mentioned before, this is not something we would wish on anyone. Sadly, it is very possible. Hopping on the internet and telling everyone exactly how you feel has become a trend since the dawning of Facebook, if not sooner, and has continued to grow stronger in the years following. As a business, you prepare for the inevitable with insurance, a strong plan, a good financial team, and a good workforce. Why not be prepared for everything you might face? Keep a watchful eye on all of your online networks, and be ready to handle everything and everyone you come across with an attitude of being calm, cool, and collected.
It might be incredibly hard, but take a moment to see the issue from the client's point of view. There will be people who will be angry just to be angry. If the product or service your company offers is broken, doesn't deliver as promised, or arrives extremely late, apologizing and owning up to your mistakes will help. Offering a discount, refund, voucher, or replacement can also help calm the tension at hand.
Make sure you are aware of the comments you're receiving. Keep notifications on and connect them to a phone or email that will be checked and monitored frequently. Also, make sure to follow up with any complaints and follow through with what you promise to offer your client. Make sure you understand what the problem is and discuss how it can be fixed. Once these terms have been agreed on, follow through with them and check back in with your client to make sure they're happy and satisfied with the situation. This shows that you really care, and you didn't just fix the problem and forget about them.
Sometimes you will run into a situation where an issue is out of your control. A system error could be beyond your knowledge to repair, your suppliers that help create your goods and services could be doing something to harm the quality of your product, and sometimes you are in a situation where you don't have the answers or a way to fix it yourself. That's okay - you're human. This doesn't mean you just toss it away and brush the problem off, you still have to fix it. What you can do is outsource someone who can help you. Recruit a good IT company, find a new supplier, and find the best of the best in what you're having issues with. This can cause a hike in price than just refunding your customer, but this can be a priceless decision to help keep your customer and continue bringing in others. It is never wrong to ask for help with something you don't know! Not only can this help relations between you and your customer, but it can be a learning opportunity for you and your team as well!
According to Forbes, 84% of people who go looking into a company online say they trust the reviews they see. Sometimes you can't help how people will respond or react, their anger could be something completely out of your hands. If you can, try to get ahead of any potential problems so negativity can be avoided. Listen to your customers before things get difficult. Have you been hearing similar small complaints? Have you been hearing the same suggestion over and over again? Have people been supporting you for a significant amount of time, but have been asking for a revamp of your goods and services? Listen to them! They are giving you excellent free advice, why not take it? If you can get ahead of the curve, this can help avoid negative situations.
Negative comments are bound to happen. It's how you deal with them that will make all the difference. Everyone is allowed to have their opinion, but make sure your voice as a company isn't quiet. Don't be afraid to connect with these unhappy people, human to human. Remember too, one bad comment does not reflect your company as a whole. Take it in stride, and keep doing what you do best! If you need help or would like to learn more, please contact us! We look forward to talking to you soon!