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Dealing with spam comments on any platform of your online presence is sadly a very common thing that almost everyone deals with. In part three of this blog, we are going to be talking about how to deal with spam comments on your social media pages!
Hello readers and hello to our fellow Summerville businesses, residents, and friends! Welcome back to the Creative Consulting blog! We hope business is going well for you, and that you're working towards reaching your end of the year goals one day at a time! If you're not quite there yet, ask yourself what might be going on or getting in the way. One of the most overlooked things that can turn your business around is your social media presence. First of all, do you have any? Is your website skillfully designed and easy to navigate? Do you regularly post to your social media pages, do you respond to comments, emails, and direct messages promptly? Do you actually work on your SEO and Google ranking? If you answered no to any of those questions it might be time to reach out to us at Creative Consulting to help give your website a little TLC and truly give you the power that social media can provide. It's what we do, and what we are passionate about. We are also constantly dedicated to learning more about the social media industry to be up to date as much as possible to help our clients stay above and beyond their competitors!
In part one of this blog series, we began talking about the impact spammers and hackers have on your social media and internet presence and focused on how to deal with them in blog comments. Today, we are going to be discussing how to deal with spam comments and potential hackers on your social media platforms. While so many think that spammer comments and posts on your social media can just be ignored and buried by other comments, it is not a situation to be ignored or a time to hope that they won't be seen. These comments, posts, and the presence of spam comments can be very dangerous and damaging to your company and your brand. Remember, social media can be an incredibly powerful tool for your company; it can help build it up or spammers can help tear it down in an instant. They come in the form of fake accounts, spamming comments filled with hashtags, links, and one too many emojis, and direct messages that are not welcome. It takes time to deal with all of this, but it is well worth it to avoid any malicious intent or harm to your accounts or your actual trusted followers.
Taking responsibility against these spammers and bots is a responsibility that comes with having your business online. These are just a few of the tips available to you to help combat these issues. If you've come to the end of the road with these tactics, there are many others out there. Remember too, having an active social media account and monitoring your pages can help cut down on these malicious and annoying attacks. Active accounts can help you remain creditable and keep you in contact with your customers and target audience. While it might seem tedious, please believe us when we say that these actions are worth it. If you're having these issues or if you have any questions or concerns, please don't hesitate to reach out! Until next time, stay safe and caffeinated Summerville!
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We are finishing up our blog series on the best ways to handle negative social media comments. We know it's a difficult situation to deal with, but with enough preparation, you can be ready to handle anything!
Hello, Summerville! Welcome back to part two of our blog about handing negative social media comments. We hope that part one of this blog gave you a good basis for how to move forward if you are faced with this issue. As we mentioned before, this is not something we would wish on anyone. Sadly, it is very possible. Hopping on the internet and telling everyone exactly how you feel has become a trend since the dawning of Facebook, if not sooner, and has continued to grow stronger in the years following. As a business, you prepare for the inevitable with insurance, a strong plan, a good financial team, and a good workforce. Why not be prepared for everything you might face? Keep a watchful eye on all of your online networks, and be ready to handle everything and everyone you come across with an attitude of being calm, cool, and collected.
It might be incredibly hard, but take a moment to see the issue from the client's point of view. There will be people who will be angry just to be angry. If the product or service your company offers is broken, doesn't deliver as promised, or arrives extremely late, apologizing and owning up to your mistakes will help. Offering a discount, refund, voucher, or replacement can also help calm the tension at hand.
Make sure you are aware of the comments you're receiving. Keep notifications on and connect them to a phone or email that will be checked and monitored frequently. Also, make sure to follow up with any complaints and follow through with what you promise to offer your client. Make sure you understand what the problem is and discuss how it can be fixed. Once these terms have been agreed on, follow through with them and check back in with your client to make sure they're happy and satisfied with the situation. This shows that you really care, and you didn't just fix the problem and forget about them.
Sometimes you will run into a situation where an issue is out of your control. A system error could be beyond your knowledge to repair, your suppliers that help create your goods and services could be doing something to harm the quality of your product, and sometimes you are in a situation where you don't have the answers or a way to fix it yourself. That's okay - you're human. This doesn't mean you just toss it away and brush the problem off, you still have to fix it. What you can do is outsource someone who can help you. Recruit a good IT company, find a new supplier, and find the best of the best in what you're having issues with. This can cause a hike in price than just refunding your customer, but this can be a priceless decision to help keep your customer and continue bringing in others. It is never wrong to ask for help with something you don't know! Not only can this help relations between you and your customer, but it can be a learning opportunity for you and your team as well!
According to Forbes, 84% of people who go looking into a company online say they trust the reviews they see. Sometimes you can't help how people will respond or react, their anger could be something completely out of your hands. If you can, try to get ahead of any potential problems so negativity can be avoided. Listen to your customers before things get difficult. Have you been hearing similar small complaints? Have you been hearing the same suggestion over and over again? Have people been supporting you for a significant amount of time, but have been asking for a revamp of your goods and services? Listen to them! They are giving you excellent free advice, why not take it? If you can get ahead of the curve, this can help avoid negative situations.
Negative comments are bound to happen. It's how you deal with them that will make all the difference. Everyone is allowed to have their opinion, but make sure your voice as a company isn't quiet. Don't be afraid to connect with these unhappy people, human to human. Remember too, one bad comment does not reflect your company as a whole. Take it in stride, and keep doing what you do best! If you need help or would like to learn more, please contact us! We look forward to talking to you soon!