Dealing with spam comments on any platform of your online presence is sadly a very common thing that almost everyone deals with. In part three of this blog, we are going to be talking about how to deal with spam comments on your social media pages! 
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Hello readers and hello to our fellow Summerville businesses, residents, and friends! Welcome back to the Creative Consulting blog! We hope business is going well for you, and that you're working towards reaching your end of the year goals one day at a time! If you're not quite there yet, ask yourself what might be going on or getting in the way. One of the most overlooked things that can turn your business around is your social media presence. First of all, do you have any? Is your website skillfully designed and easy to navigate? Do you regularly post to your social media pages, do you respond to comments, emails, and direct messages promptly? Do you actually work on your SEO and Google ranking? If you answered no to any of those questions it might be time to reach out to us at Creative Consulting to help give your website a little TLC and truly give you the power that social media can provide. It's what we do, and what we are passionate about. We are also constantly dedicated to learning more about the social media industry to be up to date as much as possible to help our clients stay above and beyond their competitors! 

In part one of this blog series, we began talking about the impact spammers and hackers have on your social media and internet presence and focused on how to deal with them in blog comments. Today, we are going to be discussing how to deal with spam comments and potential hackers on your social media platforms. While so many think that spammer comments and posts on your social media can just be ignored and buried by other comments, it is not a situation to be ignored or a time to hope that they won't be seen. These comments, posts, and the presence of spam comments can be very dangerous and damaging to your company and your brand. Remember, social media can be an incredibly powerful tool for your company; it can help build it up or spammers can help tear it down in an instant. They come in the form of fake accounts, spamming comments filled with hashtags, links, and one too many emojis, and direct messages that are not welcome. It takes time to deal with all of this, but it is well worth it to avoid any malicious intent or harm to your accounts or your actual trusted followers. 

• Fake Accounts

No matter if you've been on social media for a few years or a few months, you'll begin seeing and recognizing fake accounts popping up constantly in your inboxes and asking for friend requests. This is something almost every user of social media has to deal with. While accepting fake friend requests seems harmless, they can actually hurt your account, your credibility, and lead to an overwhelming amount of unwanted direct messages. These fake accounts can also lead you to some very nasty malware and viruses. One way you can deal with this is to not follow back every account or person that follows you on social media. While following accounts and others back is a way to grow your account, that doesn't mean you have to use this tool. AgoraPulse recommends avoiding doing anything automatically, as automated actions are against many social media platform's rules. Doing repetitive or automated actions can pause or freeze your account, flagging you as the issue. This can prevent you from commenting, supporting, and even posting on your accounts. Also, block those fake accounts. While it is very tempting to reach a certain number of followers (like the prized 10k followers on Instagram), these fake accounts aren't doing anything for you in return. Spam accounts, if liked and followed, can lead to a mass amount of spam comments and direct messages. They can bury important comments and messages from actual important customers and followers, aggravating them and losing their trust when they're not responded to. You will also have to deal with constantly emptying your inbox, deleting spam comments, and dealing with the repercussions of your follows seeing them. Just like fake reviews, companies are out there that are paid to create these fake accounts to post these spamming (and sometimes malicious) comments and send fake direct messages. From a customer's point of view, this is not a professional look you want to go for! 

• Be Careful With Your Hashtags

Hashtags are consistently a hot topic for social media users, managers, and marketers. How many should you use? Which ones should you use? How often should you use them? While the use of hashtags and which ones and how many to use will have to be a blog topic for another time, for right now we will say to use them with caution and with dedicated practice. Some resources, like AgoraPulse, recommends that you limit the amount you use, while other studies say to use the maximum amount of 30 hashtags with every post. There is no doubt that hashtags can help bring authentic users and followers to your accounts, they can also attract fake accounts. A lot of fake and spam accounts will use hashtags to target followers to follow them. According to AgoraPulse, 8% of all Instagram accounts are fake. According to Statista.com, there are 909.8 million users on Instagram, making 72,784,000 of those accounts fake! Reducing your number of hashtags to reduce the attention from fake bots and accounts can be a huge help. Be consistent with your hashtag research, and use an appropriate amount to get the appropriate amount of attention. 

• Bulk Messaging 

Automated messaging has become very commonplace on apps like Twitter and TikTok welcoming followers to their page, inviting them to check out their latest deals, introducing themselves to the new followers, and adding an invitation to a website or a landing page. However, these come with a heavy consequence, and it might be time to stop using them and avoiding them if you can. This goes hand in hand with following fake accounts. Many fake accounts will use bulk messages that look legitimate to entice users to click on a site that will lead to a virus or other malicious landing pages. Bulk messages, if sent enough, can help false information to trend or go viral, leading to fake jobs and fake information to spread and overshadow actual and factual information that needs to be shared. On the other hand, if you use this as a tool for your company, it can be very annoying to your real followers and potential customers. They want to follow you, but that doesn't mean they want a bunch of direct messages filling up their inboxes. Bulk messages can prevent you from seeing important messages and opportunities in your inbox, too! 

• Comment Moderation 

Just like we talked about in our first blog of this series, you need to be vigilant in monitoring your comments as best as you can. First off, be very responsive to comments and messages that are not spam, keeping this open communication with your followers is imperative. If you see a spam comment or a comment you believe is spam, go ahead and delete it. For accounts that receive tons of spam comments, this can be a big challenge. If you use posting platforms like Buffer, AgoraPulse, or Hootsuite, you can adjust certain settings to block comments that have certain words, keywords, and phrases to help combat this and help save you a ton of time. You can even go a step ahead and block these spam and bot accounts to cut down on these comments, and always make sure to report them. Platforms like Instagram and Facebook update their systems every year to combat spam comments and accounts, and while they are very efficient, you might still need to put in the extra legwork. You also have the option to turn off comments temporarily. While this is a drastic fix, we don't necessarily recommend it as it can disconnect you from your followers. 

• Reporting Fake Reviews

Genuine reviews are the make or break currency of the internet world. They can make or break a business in a matter of seconds. Like we mentioned above, some companies can be paid to create fake reviews. We've talked about the importance of reviews in the past, and how a few bad reviews and bot comments are ok, but when a business is overrun with fake reviews, that's when the danger sets in. Many review sites, like TripAdvisor, allow you to report these reviews. Staying on top of fake reviews is just as important as fake and spam comments. Remember, just because a review isn't positive doesn't mean that it is spam. Companies can pay for a ton of five-star reviews, and that looks just as suspicious. Fair warning, these reviews can be posted in bulk, so any action you can do to repair and monitor them is very important for the health and wellness of your business. 

Taking responsibility against these spammers and bots is a responsibility that comes with having your business online. These are just a few of the tips available to you to help combat these issues. If you've come to the end of the road with these tactics, there are many others out there. Remember too, having an active social media account and monitoring your pages can help cut down on these malicious and annoying attacks. Active accounts can help you remain creditable and keep you in contact with your customers and target audience. While it might seem tedious, please believe us when we say that these actions are worth it. If you're having these issues or if you have any questions or concerns, please don't hesitate to reach out! Until next time, stay safe and caffeinated Summerville!

We enjoyed talking about IGTV so much that we had to split up our most recent blog into two parts! Enjoy finishing up learning more about this incredible resource, and how to use it to your advantage!

As we mentioned in our last blog, IGTV has a lot of different advantages that can make using Instagram a lot easier than ever before. One of them is the use of live links when you share and post them to your feed. For companies and individuals who have over 10k followers, they get a nifty tool in their Instagram stories that allows them to attach a link to their post. This creates a call to action to invite their followers to swipe up and visit whatever link has been connected to that post and it will automatically take them there. Without this number of followers, this tool isn't offered. The great thing about IGTV is that you can post live website links within their description just like the 10k users can in their stories. This is a great tool for newer, smaller, and growing companies and is a much easier call to action for your followers. Have you noticed that even when you put a link in the body of your Instagram post, you can't just click on it? You have to copy and paste it into a browser or copy it letter by letter to visit the suggested website. Now, how many of your audience members will spend the time to do that? This gives you an easy way to promote the website you want your followers to visit and a more guaranteed chance that they will follow through with it! These IGTV videos are also permanent. Unlike going live and posting in your stories that disappear after 24 hours, you will have these videos for as long as you want to have them. It's a place to repurpose and a place that you can use to refer back to for your new followers who join you along the way.

One of the greatest tools we love using social media for is the opportunity to introduce you, your brand, your products, and your services to the world in a very honest and open way. It's endearing and an automatic draw, because it's an outlet people connect to. They aren't seeing a stiff and planned commercial, they're seeing you, your products, and what your company stands for. Live videos are great for this, but if you're giving a tutorial about how to use your products or introducing an important topic that will be relevant to your company for a long time, you might not reach the audience you want to right away.

With every other option outside of IGTV leaving you with videos that only last for a limited amount of time, you might be faced with remaking the same video over and over again. This won't be an issue if you use IGTV to your advantage. You can now have a much longer video that is easily accessible to your Instagram presence, and available to use as often as you'd like. It's convenient and a time saver. It's also a wonderful tool to take your users behind the scenes without having to edit or worry about a video that is too long or too short. You have so much room for creative freedom. You can put your products and services at the forefront of each video and show them off, and what makes you so unique and special.

The biggest thing we want you to take away from this blog series and using IGTV is the ability to connect to your demographic of customers and followers in one of the freest and proficient ways possible. It's much more aesthetically pleasing to its viewers and gives you so much time that your creative freedom and individually as a company never needs to be limited. With this tool your options are, quite literally, endless! As Instagram even says "We are all watching less TV and more digital video" now than ever before. Be apart of that, and compete with the important digital videos that are out there. Your content is needed, and it is very valid. IGTV is a very exciting platform for all of us. Through quarantine and the world, as it is now, we have seen a huge flux of more and more people use this incredible tool, and we are excited to watch it grow. Do you like this aspect of Instagram? Share your opinion with you - we'd love to hear from you! Be well, Summerville!

Social Media has more tools than many of us realize. We've talked about a lot of them here in our blog, and enjoy using them for our own company. IGTV - Instagram TV - is one of the last platform resources that we have yet to talk about!

We have talked in-depth and at length about using social media platforms and their analytical tools to your business' advantage. There are so many different and unique ways of using social media to your advantage, as long as you know what all they offer and you're brave enough to take the leap to implement them. There is one aspect that we haven't jumped into yet, and that is Instagram TV - or IGTV. We aren't sure about you, but when IGTV became popular and prevalent in our Instagram feeds, we kept thinking it was HGTV. Which was perfect because we love those creative shows! Who doesn't want to spend hours watching a show about tiny homes?! But, no. This is a new tool all on its on that one of our favorite social media platforms is now offering to its users.

IGTV videos are different from your stories and highlights on Instagram and they are different from going live on Facebook. You can use it as a stand-alone application or through Instagram itself. It allows you to make much longer videos than what your feed or highlights allow in one video. You can make videos that are up to 15 minutes long! You are also able to have verticle and horizontal videos when you use IGTV, which is exciting for viewers and users alike. Unlike your Instagram highlights, these videos will appear in your feed, just like they would if you posted a picture or video. If you want, they can appear in your story highlights as well. With this new advantage of having longer videos and another tool to use on Instagram, there must be an advantage available to your company by using this new tool, right? That is what we are going to be discussing in this next two-part blog. According to Instagram, they estimate that by 2021 mobile video will make up 78% of all total mobile traffic. Younger audiences are now being drawn towards these more amateur viral videos than more professional and polished ones. Just with that information alone, you can only imagine what power IGTV could hold your business and its growth.

One of the many reasons why we love IGTV is that it allows the user to reuse and repurpose already created content on a whole new platform. Just seeing your already created content in a whole new light can make such a huge difference! You can now show your videos in much bigger and vertical fame, giving your followers a much bigger and in-depth view of what was created. It also gives you another platform to post your YouTube videos. Before the introduction of IGTV, you could only give a small teaser preview of your videos on Instagram. Having 15 minutes to play with is huge! Gone are the days of the call to action of asking your followers to visit your YouTube channel! As important as we consider calls to action, we recognize that social media users want to stay on one platform at a time. Hopping from platform to platform can lead to a loss of interest or not following through. Having the video right there guarantees a much higher rate of views. Also, if your Instagram audience is much bigger than that of your YouTube channel, a brand new audience will now be introduced to excellent already made content. You also don't have to worry about your Facebook live posts getting lost or only being seen by a limited amount of your followers. This can be a new home for them as well, along with any videos or interviews you made for your blog or advertisement purposes. Plus, it helps your videos stay organized while maintaining a professional look within your Instagram feed.

Have you started to use IGTV in your own business workflow or platform? Have you been having fun with so much freedom at your fingertips? Let us know! We want to know what you think of this extended and exciting arm of Instagram. Make sure to follow up with the second half of this blog the next time we post, we can't wait to share more wonderful information about IGTV with you!

Social media can be overwhelming. Each platform is starting to offer more to each of their applications. Sometimes those bells and whistles they keep adding on can add to your frustration. Thankfully, if you just take a moment to understand why these little additives are so important to you and your company, you can stay ahead of the times and right in front of your followers with no difficulty.

2020 has been an interesting year, to say the least. To keep you distracted from the news and the hours of scrolling we have all been doing this past week, we wanted to keep on chugging with business as (mostly) normal. We want to give you something to think about while you're working remotely from home or while you're focusing on the next step of what to do. So let's get right into it, and talk about one of our favorite social media platforms; Instagram!

Instagram can be a place of joy, frustration, confusion, and an amazing advertising tool. We've talked about the importance of staying on top of digital marketing trends and how they can truly benefit you and your company if you stay on top of them. One of the biggest trends happening on Instagram right now is the use of the story option. You can add pictures or videos to your story, and it's an interesting and unique tool that more and more companies are starting to take advantage of. Companies are posting pictures and videos of things at the moment and connecting to their followers in ways they never have before. What's exciting about them is that they give your audience and your followers a real behind the scenes look into the heart of your company. Stories give your followers a sense of humanity because they can see the people at the heartbeat of the company and product they care about so much. It's comforting and endearing. In a world drowned out by social media and that is taking away our human connection from one another, this incredible tool and trend are turning us into beings that crave this insight and are pushing us to be apart of it all. In this two-part blog post, we are going to be discussing why using Instagram stories can be very helpful to your online business, and why you should be using them in your Instagram account.  

Ready, Set, Engage!
Are you still skeptical about using stories on Instagram? Does it make you a little uncomfortable to think about as an option for your social media, or you see no point in it? Well, the first huge benefit of this particular tool, is that it will give you page top-notch engagement, and allow that engagement to be consistent. Stories aren't something that lasts forever on your profile, they only stick around for 24 hours and then disappear. You can decide to keep them on your Instagram page as a Permanent Highlights if you so choose to (which, if it's great content - then we encourage you to place it into your permanent highlights. The key is to reuse content!) they'll be around as long as you want them to. You can use Instagram Stories to get your followers excited about your product and to stay in contact with you. It's a great storytelling tool, and a great way to add excitement to what's happening right now. You can build up the excitement for every story by mentioning in your Instagram profile that if you watch these videos or look at pictures, your followers might receive special deals, get exclusive looks at new products, and be the first customers to hear new information. Automatically, your followers get excited about being a part of this "in crowd" and will keep them coming back for more. They will check in on your actual profile more often to see when the next video will appear, and while they're visiting they will get to know you and your brand better. Even though not everyone will get a chance to see these Instagram stories, everyone who will see them will get excited.

No Point in Perfect
The great thing about going posting in your stories is that every video or picture you post to it never has to be perfect. They still need to follow proper business etiquette, but if the video quality isn't the best, if the lighting isn't perfect, or the weather didn't turn out that day to do an outside shoot, that's ok! These imperfect moments shows real humanity to the whole situation and in your company. You are just like your followers, posting videos and content that comes from the heart and is going with the flow of life. Do you know how refreshing that is in comparison to perfectly cut little videos that took hours and cost tons of money to make? You can find those everywhere! But where is the heart in those?

These videos and pictures can also be seen and will be seen as real-time moments and action shots. Plus, if this is fun or important information and it doesn't look quality perfect, that's also ok. It's the heart of the content that matters and what your customers, followers, and viewers will remember. The message will still be delivered without messing up the flow of your profile, too. Your Instagram profile can be kept picture perfect and on-brand with the consistent and professional flow you've built, all while still using the stories to show off your brand in a more personal style.

Algorithms of My Heart
Instagram has been seeing a lot of big changes in the last year or so. Now that Facebook owns Instagram, we are very confident that there will still be many more changes to come. One of the biggest changes we've seen is how posts are displayed and what determines the order that they are displayed in. They used to be shown in the order of when they were posted. Now, they are shown in order based on what the built-in algorithm believes you will enjoy the most. This is based on your interests, what you look at regularly on your Instagram page, and what you have created as your personal demographic. If your company doesn't fit into this algorithm, then your posts and account could go unseen for some time, or maybe not even at all. The great thing about using stories or going live in this situation is that they are posted in real-time and are posted in the order that the users post them in. Your followers will have a better opportunity to see you pop up on their feed without getting lost in the shuffle if you use Instagram stories. The more you post in your stories, and the more they're clicked on, the more often your posts will be seen in your follower's feed. This will help click you into their algorithms, and help to become a permanent part of what they see every time they open the app.

That's all for now! What do you think about Instagram stories so far? Are you already using them and this blog post made you appreciate them a little more? Are you getting excited to try out an Instagram story for the very first time? Or are you still a little confused about what it all means?  Keep all of this in mind until our next blog, and please feel free to reach out and ask any questions you might about this topic. We are here to start that conversation with you. Until then, stay safe, healthy, and smart. We love you, Summerville!