Are you using all of the social media tools that are waiting at your fingertips? Facebook, Instagram, Twitter, Linkedin, and the like might be frustrating. But once you dedicate time to any of them, you'll find a plethora of amazing advertising tools that you can use for free. You just have to keep looking and find what works for you.
Hello friends! We've made it to fall, and we can't surround ourselves more with pumpkin spice and everything spooky. This week's blog will be focusing on the benefits of using Facebook groups for your small business. I can feel the perpetual eye roll, I understand that Facebook can be a beast to use and an even bigger beast to advertise on. But it's a fact of life that you need it, and if you give it enough time this tool can help you and your company grow in new and exciting ways. But you can't just create something and not nourish it. Creating a Facebook group and just letting it sit there is not the end all be all that will allow your company to grow and flourish without putting a little effort into it. You have to put work into it like you would any other part of your business. I'm sure that you know, that any business no matter the size, needs to have a strong presence on social media. This can all be rooted, cultivated, in a well-loved and well designed Facebook group.
A Facebook group gives you a human connection and removes that big box store feeling and disconnect from your customers. It is a reminder that there is a living breathing human working behind the computer screen. As a business owner, you need to constantly have a presence that's engaging, real, and driven towards your target audience. Thankfully, even though there are some elements of business when running a Facebook group, it can take away the pressure Facebook can put on a business and help create an engaging platform without pushing too hard.
We hope you walk away from this blog with a better opinion of Facebook and how to use the tools it offers. Don't be afraid to use them, your following and target audience is there waiting for you. Don't lose out on a wonderful way of communicating, connecting, and promoting who you are as a person and a business!
Those annoying popups of the early 2000s are back and better than any of us ever imagined. The next time you're using a website for your job or you're doing some online shopping, take advantage of those online chat boxes. You might be surprised that more often than not, you'll be talking to an actual person!
Happy September friends! We are happy to see it inching closer to what might be cool fall weather here in the Lowcountry. But we're also excited for the future fall decorations and any excuse to drink more coffee. With all these new exciting flavors, who doesn't love a cup of hot goodness with a splash of pumpkin? As we are ushered into a new month, it means a new blog! For this blog, we will be talking about the benefit of online chat boxes and how they could help businesses and its users.
Now, we do remember those annoying chat boxes from our early days of the internet. They were able to maybe answer two questions before directing you to a FAQ site that led to more confusion and frustration than when you started interacting with the chatbox to begin with. But today, the chat box is back and better than ever before. And this time, there are actual people behind the keyboard to help with your questions and concerns faster and more efficiently than ever before.
In this age of social media, people expect answers and information right away. If it's not received in this timely manner, you could likely lose a customer. On average it takes almost ten hours for businesses to respond to social media comments and 12 hours to emails. For today's standards, that's just too long. Live chat boxes let you have in the moment conversations with your customers while they're visiting your website. The rate of 10-12 hours is cut down to an astounding 1-2 minute response! How amazing is that? But live chat boxes go above than just response time, there are so many incredible assets these little boxes can do for you.
You have the choice of hiring a company to operate these chat boxes for you, or you can do it within your company. It just depends on how much you'd like to invest in this service.
The great news is that even if you don't have an actual person behind the chatbox, there are now intelligent bots that can be installed into the systems when you're away. You can program them to help with basic questions in such a way that will keep your customers interested and informed, and lure them back to talk with a human once you're back to answer their questions. These bots aren't the annoying and unhelpful bots that were originally created, thankfully. They are now offering quick, insightful, and engaging info while your customers wait.
There is a ton of chatbox software out there, you just need to decide what version is right for your company. Some are free and almost all of them offer a quick and easy setup and they are easy to customize. Some examples to look into are Intercom, Drift, Influx, Autopilot, Olark, LivePerson, and SnapEngage.
It's been interesting watching this technology make its comeback, and we are very intrigued to see where it will go. With smarter AI growing and the opportunity to connect faster with one another than ever before, this could transform the way businesses are run and how efficiently money is made. Follow this trend with us and let us know how you feel. If you've experienced a chatbox recently with these attributes, share your experience below!
Have a great week, friends! We will see you next time!