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Don't Hate on the Chat Boxes
Those annoying popups of the early 2000s are back and better than any of us ever imagined. The next time you're using a website for your job or you're doing some online shopping, take advantage of those online chat boxes. You might be surprised that more often than not, you'll be talking to an actual person!
Happy September friends! We are happy to see it inching closer to what might be cool fall weather here in the Lowcountry. But we're also excited for the future fall decorations and any excuse to drink more coffee. With all these new exciting flavors, who doesn't love a cup of hot goodness with a splash of pumpkin? As we are ushered into a new month, it means a new blog! For this blog, we will be talking about the benefit of online chat boxes and how they could help businesses and its users.
Now, we do remember those annoying chat boxes from our early days of the internet. They were able to maybe answer two questions before directing you to a FAQ site that led to more confusion and frustration than when you started interacting with the chatbox to begin with. But today, the chat box is back and better than ever before. And this time, there are actual people behind the keyboard to help with your questions and concerns faster and more efficiently than ever before.
In this age of social media, people expect answers and information right away. If it's not received in this timely manner, you could likely lose a customer. On average it takes almost ten hours for businesses to respond to social media comments and 12 hours to emails. For today's standards, that's just too long. Live chat boxes let you have in the moment conversations with your customers while they're visiting your website. The rate of 10-12 hours is cut down to an astounding 1-2 minute response! How amazing is that? But live chat boxes go above than just response time, there are so many incredible assets these little boxes can do for you.
You have the choice of hiring a company to operate these chat boxes for you, or you can do it within your company. It just depends on how much you'd like to invest in this service.
The great news is that even if you don't have an actual person behind the chatbox, there are now intelligent bots that can be installed into the systems when you're away. You can program them to help with basic questions in such a way that will keep your customers interested and informed, and lure them back to talk with a human once you're back to answer their questions. These bots aren't the annoying and unhelpful bots that were originally created, thankfully. They are now offering quick, insightful, and engaging info while your customers wait.
There is a ton of chatbox software out there, you just need to decide what version is right for your company. Some are free and almost all of them offer a quick and easy setup and they are easy to customize. Some examples to look into are Intercom, Drift, Influx, Autopilot, Olark, LivePerson, and SnapEngage.
It's been interesting watching this technology make its comeback, and we are very intrigued to see where it will go. With smarter AI growing and the opportunity to connect faster with one another than ever before, this could transform the way businesses are run and how efficiently money is made. Follow this trend with us and let us know how you feel. If you've experienced a chatbox recently with these attributes, share your experience below!
Have a great week, friends! We will see you next time!
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