Popular Instagram FAQ

When Instagram becomes a regular part of your workflow, make sure you know what resources they offer and where you can find out more information when you run into a dead end. 

Now that you've become more comfortable with using Instagram, Instagram Stories, and IGTV after reading our last few blogs, it's time to check back in and take a moment to refresh. Instagram, just like any business, has a dedicated (albeit a very long and detailed) page for all of its frequently asked questions. Sometimes, these pages can get frustrating because they don't answer what you need to know outright. Sometimes you have to go digging into the provided list of FAQs to see if someone has already asked your question before or not.

As we know, Instagram has become very popular since its introduction and it is now one of the most popular social media platforms out there. But, even with its popularity and the basic ease of using it, you can still run into a lot of questions and loose ends. Thankfully, Instagram has now been around long enough that your questions have probably already been asked. Luckily for you, this blog is going to be dedicated to five of the most frequently asked questions. So, you can start your search here, and hopefully find all the answers you need. 

• When wanting to take the plunge to turn your personal page into a business page, what's the best way to go about doing that? First, you must switch your account to be public if it isn't already. Visit your profile and select the settings gear icon. It will give you the choice to switch to a business profile; go ahead and do that. You will then be asked what Facebook page you would like to link your business page too. You will also be prompted to fill out more information about your company including your website, contact information, address, and more. Always make sure you double-check your information and select done. Congratulations, you did it! 
• Blocking Followers and other accounts can sometimes become a reality. Sometimes, things can get a little troublesome online. There are just those people (and bots controlled by people) who just want to cause an issue. Sadly, it can sometimes get inappropriate or violent. Dealing with this issue is not a fun one, but you can easily block them. All you need to do is select their username, which when clicked takes you to their profile. Tap the 3 dotted symbol in the top right corner of your screen (they will appear differently, depending on the platform you're using to do this.). It will walk you through prompts to block this user, and once you push this selection, Instagram will ask you again if this is what you want. Once you hit yes on both prompts, this user will be blocked and unable to contact you or to see your profile. They will not be notified that they have been blocked, and any likes or comments they made on your profile will be removed. 
• Sometimes, and we've all be there, we lose our login information. It happens! What happens if you have walked through the prompts to recover your password or change it directly through the email address connected to your account, but it's still not working? What do you do? If you get to this point, just in case, try and request another new password reset email. The email you might have received could have been expired, and that's why it's not working. Once you open this email, make sure you're clicking the option to reset your password, not choosing to log into Instagram. This should get you squared away. If not, there is the potential that your account has been hacked. Dealing with being hacked is a much different set of steps. You will need to verify and secure your account right away if this does happen. 
• Running a business - or two! - on Instagram requires attention and care. If you have multiple Instagram accounts that you're in charge of, it's important to stay on top of and address any comments, messages, and follows. It's a good idea to keep your notifications on so you can keep track of everything. But, what notifications will you get and from which of your multiple accounts? You could get notifications from any account, it just depends on when you last logged into each specific account and how many devices are logged in to that account at one time. A quick way of seeing how many notifications you have total is by visiting your personal account first. That number in the red circle next to your username will be the total amount of notifications you will need to investigate. 
• One of the biggest questions you might hear is how can I continue to grow my account and how can I get more followers? Make sure you know your target audience and who you're addressing when creating posts. All of this information will be stored in your insights tab on your Instagram Business account. Based on the location of your followers, their gender, age, and what time they are most often online can help you determine the best kind of posts you need to be creating. Create content that will speak to your most popular target audience and make sure you are posting when your largest audience is online. To see your insights, go up to the right hand corner of your account page and select the drop-down menu. Select insights from the pop up that will appear. When you select insights, another screen will pop up with more important analytics based on the posts you've already made. At the top right part of your screen, you will see an option for "audience". Once you click on this, it will take you to the page that lists who is looking at your page and when. It is so important to pay attention to this information and to follow it every day.  

Instagram has a fantastic support system, and almost every question imaginable has been asked. If you are still stumped after reading our blog, don't hesitate to visit their FAQ page. If you would like some more in-depth training and someone to help you walk through your issues, we can help you with that. We offer individual social media training to walk you through on how to use each platform. If you or your company wants to take another step up in your online business world, we are here to make that happen. Don't hesitate to reach out. We are here and excited to help your company grow. Thank you for continuing to follow us, learn with us, and support us. We are here for you Summerville, no matter what! 

To visit Instagram's FAQ page, follow the link below: 
https://help.instagram.com/